Change-of-mind cancellations
For most online purchases, UK consumers may notify us that they wish to cancel within 14 days after receiving the goods. After notifying us, the goods must normally be returned within a further 14 days. The customer is responsible for return postage unless the item is faulty, damaged on arrival, incorrect or not as described.
Returned goods must be kept in the same condition in which they were received, with all seals, packaging, accessories and promotional items intact. We may make a lawful deduction where handling has reduced the value of the goods beyond what would reasonably be necessary to inspect them.
Opened trading card products
Do not open a sealed trading card product if you intend to return it. Once shrink-wrap, tamper seals, booster packs, card sleeves or other sealed contents have been opened, removed or altered, we may be unable to accept a change-of-mind return because the product's condition, contents and resale value can no longer be verified.
This does not remove your legal rights where goods are faulty, damaged, incorrect or not as described.
Faulty, damaged or incorrect orders
Contact us as soon as possible with clear photographs of the item and packaging. Depending on the circumstances and available stock, we may offer a replacement, repair where appropriate, partial refund or refund in accordance with your statutory rights.
Starting a return
Contact us before returning anything. Unauthorised returns may be delayed. Include your name, order details and the reason for the return. Refunds are issued to the original payment method after the returned goods have been checked.