Dispatch times
We aim to dispatch orders the same working day where possible. If same-day dispatch is not possible, orders are normally sent the next working day and always within two working days unless a product page clearly states otherwise, such as a pre-order.
Delivery services
We use Royal Mail Tracked 24, Royal Mail Tracked 48 and Royal Mail Special Delivery. The service used depends on the delivery option selected, the value and size of the order, and any product-specific shipping arrangement shown at checkout.
We currently deliver within the United Kingdom only.
Tracking and delivery
Where tracking is provided, it will be sent to the email address supplied at checkout. Customers are responsible for entering a complete and accurate delivery address. Please contact us promptly if you notice an error.
Local collection
Collection may be available by prior arrangement in Brighton, East Sussex or Shoreham-by-Sea, West Sussex. Please contact us before travelling. We do not operate a walk-in retail shop.
Delayed, lost or damaged parcels
If a parcel is delayed, damaged or appears to be lost, contact us with your order details. We may need to complete the courier's investigation before a replacement or refund can be finalised.